FAQ – PurePlate Agrofood

General

PurePlate AgroFood Pvt. Ltd. is an grofood and grocery business offering a carefully selected range of everyday essentials through our online store and retail operations. Our focus is on quality, purity, freshness and dependable service for households across India.

We offer rice, grains, pulses, legumes, cereals, seeds, spices, condiments, sugar, jaggery, salt, oils, honey, and herbal health
products. Our catalog is built to cover essential household food and grocery needs through one convenient platform.

No. PurePlate AgroFood serves customers through both our online store and physical retail presence, giving customers the flexibility to shop in the way they prefer.

Orders

You can place an order by visiting www.pureplateagro.com, selecting your products, adding them to your cart, and completing the checkout process. Once your order is placed, you will receive an order confirmation through the contact details provided at checkout.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Yes. After a successful order placement, you will receive an order confirmation with your purchase details.

Payments

We accept commonly used online Payment options such as UPI debit cards credit cards net banking and other payment methods made available during checkout Available payment options may vary from time to time based on our payment partners

We aim to provide a secure checkout experience through trusted payment systems and standard e-commerce payment practices.

Delivery

Yes. We aim to serve customers across India through our online store, subject to serviceability, logistics coverage, and product availability in the delivery location.

Delivery timelines depend on your location, stock availability, and shipping arrangements. Estimated delivery details will be shared during checkout or after your order is confirmed.

Order tracking updates may be shared through the communication details provided during checkout, depending on the shipping method and logistics support used for your order.

Product Quality

We focus on sourcing, handling, and delivering products with care to maintain quality and freshness. Product-specific details, including pack information and key attributes, will be shown on the relevant product pages where applicable.

We aim to offer quality products selected with a strong focus on purity and authenticity. Any specific claims relating to natural processing, sourcing, or product characteristics will be mentioned on the individual product listing.

We make every effort to display products accurately, but packaging design, labeling, or appearance may sometimes vary lightly depending on supplier updates or batch changes.

Returns and Refunds

Because we sell food, grocery, and wellness products, returns are generally limited to cases involving damaged, expired, defective, contaminated, wrongly delivered, or missing items. This is in line with common grocery return practices followed by major online grocery businesses in India.

Opened, used, or partially consumed food and grocery products are generally not eligible for return unless there is a verified
quality issue identified immediately after delivery.

We recommend reporting any delivery or product issue within 24 hours for fresh or highly perishable items and within 48 hours for packaged grocery, food, and wellness products. Clear reporting windows are standard and help ensure fair verification of quality-related claims.

You can contact our customer support team with your order number, product details, and clear photos or video showing the issue. After verification, we may offer a replacement, refund, or another suitable
resolution.

Approved refunds are processed within a reasonable time, subject to verification, payment gateway timelines, and banking processes. Indian e-commerce practice generally requires refund terms to be clearly disclosed and handled promptly once approved.

Support

Please contact us as soon as possible with your order number and details of the issue. We will review the claim and resolve it through replacement, refund, or other appropriate action after verification.

You can contact us through the support and contact details listed on our website.