Return Policy

At PurePlate AgroFood Pvt. Ltd., we are committed to delivering quality agrofood and grocery products with care and integrity. Because we sell food, grocery, and wellness products, our return policy is limited to items that are damaged, expired, defective, contaminated, wrongly delivered, or missing at the time of delivery, which is consistent with common grocery marketplace practices in India.

Eligible Returns

You may request a return, replacement, or refund if:

The product is damaged, broken, or leaking on arrival.
The product delivered is incorrect or missing.
The product is expired, spoiled, or contaminated.
The product packaging seal is broken at the time of delivery.
The product differs materially from the description shown on our website.

Non-Returnable Items

For hygiene and safety reasons, opened, used, or partially consumed food products are generally not returnable unless they are found to be defective or wrongly delivered. Products damaged after delivery due to mishandling or improper storage are also not eligible for return.

Time to Raise a Complaint

Please report any issue within:

24 hours for fresh or highly perishable items.
48 hours for all other grocery, food, and wellness products.

How to Request a Return

To raise a claim, contact our customer support team with your:

Order number.
Product name.
Clear photos or video of the issue.
Brief explanation of the problem.

We may request the original packaging, invoice, batch number, or seal for verification.

Resolution

If your claim is approved, we may offer:

A replacement of the same product.
A refund to your original payment method.
Store credit, if you prefer and if applicable.
Approved refunds will be processed within a reasonable time, subject to payment gateway and banking timelines, in line with Indian e-commerce expectations for refund handling.

Our Right to Refuse

We may refuse a return or refund if:

The request is made after the complaint window.
The product has been used, opened, or tampered with without a valid defect claim.
The issue is caused by customer mishandling or improper storage.
Sufficient evidence is not provided.